Privacy Policy

• Contact details — name, email address, phone number, project location, and anything you choose to tell us about your project.
• Project files — plans, drawings, images, or other documents you upload during a consultation request or project inquiry.
• Payment information — when you purchase a plan or service, our payment processor (Stripe) handles card details. We do not store full card numbers on our servers.
• Technical data — IP address, browser type, device information, and pages visited, collected through standard web logs and analytics tools.
• Cookies — small data files stored by your browser to keep you signed in and to help us understand how visitors use the site.

• To respond to your inquiries and provide quotes or engineering services.
• To process orders, deliver files, and manage your project.
• To send transactional emails such as order confirmations, file deliveries, and appointment reminders.
• To improve our website, services, and customer experience through analytics.
• To comply with legal obligations and protect our rights.

We do not sell your personal information. We share data only with trusted service providers who help us run the business, such as:

• Cloud hosting and database services (Lovable Cloud / Supabase).
• Payment processing (Stripe).
• Email delivery services.
• Analytics providers (e.g., Ahrefs, Meta Pixel for measurement).

We may also disclose information if required by law, to enforce our agreements, or to protect the rights, property, or safety of Structural Express, our customers, or others.

We use cookies and similar technologies to operate the site, remember your preferences, and measure traffic. Third-party analytics and advertising pixels may also set cookies. You can manage cookie preferences through your browser settings. Disabling some cookies may limit certain features of the site.

We keep your information for as long as needed to provide our services, maintain project records, comply with legal obligations, resolve disputes, and enforce agreements. Project files are typically retained for the duration of the project and any applicable warranty or record-keeping period. You may request deletion of your personal data by contacting us.

Depending on your location, you may have rights to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Opt out of marketing communications.
• Object to or restrict certain processing activities.

To exercise these rights, email us at new@structuralexpress.com.

We use industry-standard security measures to protect your information, including encrypted connections (HTTPS), access controls, and secure hosting. However, no method of transmission over the internet or electronic storage is completely secure. Platform security features are provided by Lovable Cloud; our own security practices are applied on top of that platform.

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: new@structuralexpress.com
Website: structuralexpress.com